ONLINE PRIVACY STATEMENT


The following sections detail the data security and online information gathering and dissemination policies for this website: UnderstandingNutrition.com

This Online Privacy Policy was last updated on:  August 7, 2023


Information Collection:

UnderstandingNutrition.com uses a contact form for website visitors who wish to contact us via the Internet. This form requires users to provide specific contact information (like their name and e-mail address) and demographic information (like their zip code and phone number). We use customer contact information from this form to send the individual information about our company. The customer’s contact information is also used to contact the visitor when necessary and notify them of new products and services when they become available. Users/Customers may opt-out of receiving future mailings; see the choice/opt-out section below.

UnderstandingNutrition.com collects customer registration information when a user chooses to purchase or download products on this website. UnderstandingNutrition.com provides an option for the user to not receive any communications via email during the registration process. UnderstandingNutrition.com does not collect or store any financial information. UnderstandingNutrition.com contracts with a third party payment processor to process payments for products and services sold on this website. UnderstandingNutrition.com has no access to customer credit card or billing information provided when purchasing products or services on this website.


Cookies and Site Traffic Usage Tracking:


UnderstandingNutrition.com uses cookies in certain parts of our site to increase site security and usability. These cookies do not record your personal information and are used only to enhance the online experience at this website. (Example: For login security to the MyAccount Area, To Display Customer’s Order History, For Shopping Cart Functionality, etc.)

UnderstandingNutrition.com does record the IP Address, general geographic region, browser type, referring URL and other non-personal information of all visitors to track the popularity and usability of this website. Information collected for website usage statistics does not contain personal information about the website user(s) and is not shared with other companies. Site Traffic Reports are only available to  site administrators.

UnderstandingNutrition.com also uses Google Analytics to record site traffic to this website. General user statistics such as geographic region, browser type, referring URL and other non-personal information of visitors is recorded by Google Analytics and used by Site Store Professional only to enhance the user experience and track online marketing campaigns referrals. This information is not sold or shared with any other third party.

UnderstandingNutrition.com may use a live-chat support system that allows site administrators to initiate chat requests to site visitors. The live chat system is NOT contracted out to a third party and is managed completely on our own servers. Personal information is not collected during the live chat requests or live chat sessions. However, IP address, non-personal geographical information and user browser information is displayed to the live chat operator during site visits and live chat sessions to assist with product support inquiries. This information is not retained after the live chat session or when the user leaves this website.


Information Release/Sharing Policy:


UnderstandingNutrition.com will not sell any information provided to this website under any circumstances. UnderstandingNutrition.com will not release or share any information to any third-party, company or government agency unless required by court-ordered subpoena by local, state or federal law enforcement to comply with the US Patriot ACT, terrorism or computer security investigation.


External Website Links:


This site contains links to other websites. We do not release any personal information provided to UnderstandingNutrition.com to these other websites under any circumstances. UnderstandingNutrition.com does not endorse or guarantee the privacy practices of websites that are accessed via links on UnderstandingNutrition.com nor do we endorse or guarantee any products or services accessed on external websites.


Information Security AND DATA STORAGE:


This site has strict security measures in place to protect the loss, misuse and alteration of the all information under our control. All information provided to UnderstandingNutrition.com through this website is stored on secured, firewalled servers.  We do not use shared hosting and completely manage our own servers. Only authorized UnderstandingNutrition.com personnel have direct access to our servers.

Registration information and orders are processed over a secure (SSL) connection to prevent the interception of data during the transmission from the user’s computer to our server(s).


Opt-Out Of Receiving Email Communications:


This site gives users/customers the following options for removing their information from our database and to not receive future communications regarding our products and services.

Send an e-mail to [email protected]. Note: Please include ‘Remove’ in the subject line of email.

Registered users can login to their account and change their email reception preference in the My Profile section. (Opt-Out)


Correct/Update Your Email Or Registration Information:


This site gives users the following options for changing and modifying information previously provided.

Send an e-mail to [email protected] . Note: Please include ‘Update My Information’ in the subject line of email and explain the update in the body of the email.

Registered Users can login to their account and update their information in the My Profile Section.

Deletion Of Your Personal Information (Data)

If you would like us to completely remove (delete) all of your personal information from our systems, including your name, address, email and phone number as well as any other identifying data that was provided during order registration and/or communications with us, please send a  removal request message to [email protected] from the email we have on file for you with the subject line: Delete My Data. Upon receipt, we will reply to your message for confirmation (to verify that you sent the message) and upon receipt of your opt-out confirmation, we will remove all of your information from our systems . You can also call our offices at (214) 503-7100 and request that all stored information be removed as well.


Contacting UnderstandingNutrition.com


If you have any questions about this privacy statement, the practices of this site, or your dealings with UnderstandingNutrition.com, please email us at [email protected]